Unable to access to collaborated folder

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Tomoya Muramatsu

• 23 octobre 2023 12:38
• Modifié

I have issue that I can't access  to the collaborated folder sent by my client.

The e-mail address is the same with the address of log - in account.

Please tell how to solve this problem.

Thank you.

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• 

  Rona

  • 2 novembre 2023 20:04

  Hi Tomoya, 

  Welcome to Box Community and glad to help! 

  Did you receive the notification invite through your inbox? You said it was sent correctly to your Box account. Are you receiving an error while accessing the folder?

  We'd love to further assist! 

   

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