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Unable to access 2FA with a new phone

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David Ian Guymer

Hi, I cannot access my authenticator App as I had to move to a different phone and it requires a setup key or QR Code. As such, I cannot access my Box at the moment.

Can you advise me on how to resolve this issue?

Thanks

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  • Rona

    Hi David, 

    Welcome to Box Community and glad to assist! 

    Let me create a new case and a member of our team will be in touch, please keep an eye out. 

    Thanks for posting! 

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