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I was directed here to open a support case.

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Guse, Joseph

Box Drive crashed on me.  Can't access any of my file through it.  Got message ...

 

"

Your logs have been sent successfully.

If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue."

 

Now what?

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  • Rona

    Hi Joseph, 

    Welcome to Box Community and glad to assist! 

    Let me create a new case and a member of our team will be in touch, please keep an eye out. 

    Thanks for posting! 

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  • Laura Lomas

    I was directed to create a support case in order to address a merging of my UT and Rutgers accounts. How can I open a support case to address this matter?

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