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Word is not launching after renaming files

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Julia Powell

When selecting the option to Open with Microsoft Word, the pop-up appears saying that it is launching the application, but it doesn't actually launch. This is only happening to files where I have edited the filename after upload, using the pencil icon. Files where I have not edited the filename will open successfully in MS Word. I have tried logging out and in again but still have the issue.

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  • Rona

    Hi Julia, 

    Welcome to Box Community and glad to assist! 

    For context, can you attach a screenshot of your error in this forum? 

    We'd love to further assist! 

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