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Strong password issues

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Ashley Johnson

Hello,

I signed up via Google SSO and when I try to change my password (I currently have no password) to access a file that requires a strong password, I repeatedly get an error message. This occurs on both Safari and Chrome.

I am unable to set up my password. Please help. Thank you.

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  • Rona

    Hi Ashley, 

    Welcome to Box Community and glad to assist! 

    Let me create a new case and a member of our team will be in touch, please keep an eye out. 

    Thanks for posting! 

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  • Joanna Carillo

    I'm having the same issue!

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  • Matt Jessee

    I am having the same issue.

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