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Missing Files

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Jessica Juhl

I am missing 2 EPS files from Box. I've checked the trash folders in Box for all users and on users' computer trash bins, but they are nowhere to be found. The last I saw them was Oct 2, but I came back from vacation a few days ago, and they appeared in the folder for a split second before vanishing completely. Is there a way to access a backup of the folder in question?

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  • Rona

    Hi Jessica, 

    Welcome to Box Community and glad to assist! 

    Let me create a new case and a member of our team will be in touch, please keep an eye out. 

    Thanks for posting! 

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