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Lost access to account when I added 2fA to my work phone and email account

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Grant Klausen

The 2FA app I used for box got mixed up with my work email and work phone. I am not totally sure of what specifically the issue is but I am unable ton access my box account because it asks me to sign in with the 2FA code and then it doesn't produce the 2FA code in the app. Is there a way for me to reset my account? 

Thank you for your help

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  • Rona

    Hi Grant, 

    Welcome to Box Community and glad to assist!

    2FA is not configured in your Box account. Perhaps, are you referring to a different Box account? 

    We'd love to further assist! 

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  • Grant Klausen

    Yes the account I am referring to is actually with a slightly different email address. What could I do to regain access or try to reset my 2fa pairing with that account?

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