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Plan cannot be upgraded (payment error)

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Jiyoung Lee

I am trying to upgrade my account to get the previous version of my file but the payment system keeps showing me an error although I entered all information correctly. 

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  • Rona

    Hi Jiyoung, 

    Welcome to Box Community and glad to help! 

    It shows that you're now working with our Billing team regarding your upgrade issue. Please keep an eye out and we'll stay in touch. 

    Thanks for posting! 

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