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Not Able to preview JPEG image files through Box Tools on my computer until I open the file

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Brian Cole

Just to be clear. I am able to preview JPEG image files through the box online. It is important for my reserach that I can take a photo and quickly see it and work with it on my computer. I am using a MacBook Pro.

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  • Rona

    Hi Brian,

    Welcome to Box Community and glad to help!

    Looks like you have a designated team that communicates with Box directly.

    At this rate, please reach out to your internal helpdesk team to contact Premier Services.

    Thanks for posting! 

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