new user confirmation fails to send

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Kevin Weeks

• 14 novembre 2023 20:35

I have created a new user and his confirmation email fails to send. he is brand new in our system and have verified he is receiving emails. the email never makes it to our spam filter. I have tried resending the confirmation with no luck.

please advise

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• 

  Rona

  • 15 novembre 2023 21:39

  Hi Kevin, 

  Welcome to Box Community and glad to assist!

  Let me create a new case and a member of our team will be in touch, please keep an eye out.

  Thanks for posting! 

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