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Invited Collaborator unable to access folder

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Emily Tompkins

My invited collaborator is unable to access the folder and is being asked for 2 factor authentication. I checked the account settings, and multi-factor authentication is not enabled on our account.

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  • Rona

    Hi Emily, 

    Welcome to Box Community and glad to help! 

    You are now working with a member of our team and please keep an eye out. Rest assured that we'll keep you posted. 

    Thanks for posting!

     
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