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Storage limit exceeded messages when still under the limit

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FloQast QE

Hello,

I have a few members from my team saying that they're hitting storage limits when uploading a file, but my account says that I'm using 5.0GB of 15.0GB so it seems like we're still under our limit.  Can anyone assist?

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  • Rona
    • Modifié

    Hi there, 

    Welcome to Box Community and glad to help!

    Can your collaborator send a screenshot of his/her error? You may attach it in this forum to get a closer look. 

    We'd love to further assist!

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