Box Status

Expired password and lost access to old email

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Storm Rogue
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I recently changed my phone, and when I tried logging into my box app, I got a "password expired" notice. I no longer have access to the email I used to create the account. I created a new account and, tried to share my folders from the old account since I still have access on my old phone but I've been getting a "network error" or "there was a problem modifying/creating this shared link".

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  • Ann

    Hi Storm,

    Here are some troubleshooting steps to try:
    1. Make sure that the browser is up to date
    2. Clear the browsing history
    3. Temporary disable plugins/extensions, firewall, and VPN
    Use a different browser
    4. Check if your firewall is configured for Box apps
    5. Try to connect to a different network 
     
    I trust that the above steps will do the trick. Let me know how it goes!

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  • Storm Rogue

    Hi Ann,

    I'm still having the same problems. The issue is with my password that box says is expired, and I cannot enter the email associated with the account to change the password because I have lost access to that email since I left it dormant for a while.

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