Need 2FA Reset

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Gordon Clines

• 22 novembre 2023 22:09

I recently got a new phone and found that my 2FA did not transfer with everything else. I need help resetting this so I can access files, and it appears that the only way to get this done is to post in this community. Please help.

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  Rona

  • 22 novembre 2023 22:24

  Hi Gordon, 

  Welcome to Box Community and glad to assist!

  Let me create a new case and a member of our team will be in touch, please keep an eye out.

  Thanks for posting!

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  Melvin

  • 12 avril 2024 10:46

  I need help too, i still have account access, tried to change 2FA tool as I'm migrating from Andriod to iphone. Disabled 2FA, received email with 2-Step login verification disabled. However account properties still showing old 2FA, please help me remove it.

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  Charuta Kale

  • 6 janvier 2025 15:02

  I need help with this same matter. Attempted to contact Box Support team multiple times through the past 2 weeks.

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