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Download icon is greyed out in Box app & no other option to allow download to phone

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Lance Hashim

I am trying to download photos saved in Box to my iPhone camera roll but the Box app is showing the download icon but it's greyed out (see attached example). Also there is no other option available to download (see attached example). I can only share files via share link, which is not what I need for this purpose.

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  • Rona

    Hi Lance, 

    Welcome to Box Community and glad to assist!

    Let me create a new case and a member of our team will be in touch, please keep an eye out.

    Thanks for posting!

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  • Kobe Saavedra

    I've got some users experiencing the same issue in our org. Any solution so far?

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