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Unable to Log In Due to Cancelled Smartphone Plan After Setting Up SMS Authentication

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増田輝

I had set up SMS authentication, but I have since cancelled my smartphone plan, which is preventing me from logging in. Additionally, this account was newly created for help purposes and is a separate personal account from the one I am unable to access.

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  • Rona
    • Modifié

    Hi there, 

    Welcome to Box Community and glad to help!

    It would be much helpful if you could create a new case using the affected email address. Please submit a ticket here. 

    A member of Product Support team will get in touch and please keep an eye out. 

    Thanks for posting!

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  • 増田輝

    I have issued a ticket. Since this is used for work purposes, I request an urgent response.

    #2990453

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