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Box Drive problem, all documents disapeared.

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Lucas Smits

Please help.

As described on the picture, I was changing some documents in Box (but on my computer via the File Explorer, and the complete map would not upload to Box (so I could not see it in Box online in my browser, so I openend this map (map 07. Business development) and I clicked right mouse button, and then Refresh Folder. And then all the documents and maps who where there started to dissapear. PLEASE HELP!

 

 

 

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  • Lucas Smits

    So to be clear, I opened the map 07. Business development, and then within this map I clicked on Refresh Folder, and then the documents/maps who where there in that folder started to disappear

     

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  • Rona

    Hi Lucas, 

    Welcome to Box Community and glad to assist!

    Let me create a new case and a member of our team will be in touch, please keep an eye out.

    Thanks for posting!

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