Box Status

New User Not Receiving Email Notification

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Amy Howard

Hi. I have a specific user that cannot receive any emails related to box. I have reset his password numerous times and deleted him and re-added him 2-3 times now from scratch and yet he never receives any messages from box. He can receive all other emails, just not any related to box. Help please.

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  • Rona

    Hi Amy, 

    Welcome to Box Community and glad to assist!

    Let me create a new case and a member of our team will be in touch, please keep an eye out.

    Thanks for posting!

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