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Issue with Box Desktop disappearing

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Nicholas Cai

My Box Desktop disappears, it states that there is an issue with updating or something. I can reinstall and it appears back but then disappears in a few days. Prompts to restart, when done, same issues. Then prompts to send logs then just exits from Box without any change, this is repeating.

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  • Rona

    Hi Nicholas, 

    Welcome to Box Community and glad to help!

    For context,can we confirm your Operating System and current Box version? 

    We'd love to further assist!

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  • Nicholas Cai

    The OS is Windows 11 Pro and the box version is 2.36.107

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  • Nicholas Cai

    Hi could I get a follow up on this, my Box stopped working again

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