Password problem

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Ponpon Ponpon

• 5 décembre 2023 20:48

Hi, 

I had a box account with an email address as login. This email address doesn't exist anymore and Box.com asks me to change my expired password through sending me a mail to an address that doesn't exist anymore. How can I do to get my files back?
 Thanks!

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• 

  Rona

  • 6 décembre 2023 15:21

  Hi there, 

  Welcome to Box Community and glad to help!

  Let me create a new case and a member of our team will be in touch, please keep an eye out.

  Thanks for posting!

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