Accessing files with a password created by staff who are no longer with us.

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Paula Gallucci

• 6 décembre 2023 10:52

Can you advise us on what to do when we are unable to access locked files that are password protected? The staff member who created the files and made the PW's is no longer with us and we have no contact details for her. 

Thanks 

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  Rona

  • 6 décembre 2023 20:15

  Hi Paula,

  Welcome to Box Community and glad to help!

  Let me create a new case and a member of our team will be in touch, please keep an eye out.

  Thanks for posting!

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