Can´t sign in becuse my old phone crashed and can´t use authenticator

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Bruno Miguel Pina

• 7 décembre 2023 14:00

How can I recover my box account, I don´t have access to the authenticator app and can´t provide the 6 digit code.

Can anyone help me solving this?

 

Thank's in advance

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• 

  Rona

  • 7 décembre 2023 15:06

  Hi Bruno,

  Welcome to Box Community and glad to help!

  Let me create a new case and a member of our team will be in touch, please keep an eye out.

  Thanks for posting!

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