My Box Drive Size (Capacity) is not correct

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Binh Pham

• 8 décembre 2023 15:58

My Box Drive Size (Capacity) is not correct. I already delete all files and folders in Box Drive but still 31GB use of 50GB (It should be 0GB used). Please support me to fix. Thanks

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  Rona

  • 11 décembre 2023 19:29

  Hi Binh, 

  Welcome to Box Community and glad to help!

  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

  In the future, if you experience incorrect storage, please let us know in this forum.

  Thanks for posting! 

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  Odysseas Papadimitriou

  • 17 septembre 2024 13:17

  i have the same issue

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