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Cannot create password (account had Google login)

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Masashi Okamoto

Hello. I created my account via Google and now when I try to set a password, I get an error message telling me one cannot be set.

I cannot access a folder shared with me unless I have a password that meets the sharer's standards. Please help. I'm stuck without being able to set a password.

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  • Mattison Bond

    I am experiencing the same thing. Can someone help me with this as well? Very important that i get this resolved. 

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  • Rona

    Hi there,

    Welcome to Box Community and glad to help!

    Let me create a new case and a member of our team will be in touch, please keep an eye out.

    Thanks for posting!

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