Missing Files

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shaun klann

• 19 décembre 2023 02:24

Hello - A large number of my files have simply gone missing. 

- They are not available on the  local sync or the web app view

- They are not shared files for collaboration - I am the sole owner and user of the files. 

- They are not located in my Trash folder. 

How do I restore/recover these files? 

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• 

  Rona

  • 20 décembre 2023 19:38

  Hi Shaun, 

  Welcome to Box Community and glad to help!

  Please be infromed that when your files/folders disappeared. We can only guarantee recovery if these files/folders are present from your trash. 

  For more details regarding your file/folder recovery, visit this article. 

  Thanks for posting!

   

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