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Need help with login for other account

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Justin Graeber

Wondering if anyone from Box can help me out here -- I have another account that I set up with a different email address. However, the last time I tried to log in, it put me into a TFA protocol. However, I never set up TFA. So now I'm permanently locked out of an account I used quite a bit. Is there any way to reset it so I only need my password?

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  • Rona

    Hi Justin, 

    Welcome to Box Community and glad to help! 

    To address your log in issue for your alternate Box account. Kindly open a new ticket using this link here.  

    We'd love to further assist! 

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