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Storage appearing full but it isn't

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My 10GB storage is appearing full despite having remove ~2GB worth of files and emptied my Bin. I have seen from other posts that a script can be run by Box Support to fix this and am hoping the same can be done for me.

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  • Rona

    Hi there,

    Welcome to Box Community and glad to help!

    Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

    In the future, if you experience incorrect storage, please let us know in this forum.

    Thanks for posting!

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