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Box Drive not launching upon installation (macOS Sonoma)

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Namrata Bali

I installed Box Drive and started the application for the first time. Box Drive opened a window asking to Log In. I clicked on the link and logged in on Safari. After logging in, Safari updates the page to say "Launching Box Drive...", but the Drive never launches. The Box Drive page remains the same, asking me to "Log In". I am unable to use Box Drive because it never launches after logging in. Please help.

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  • Ann

    Hi Namrata, 

    Welcome to the Box Community!

    I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email.

    Thanks for posting! 

    Best,
    Ann

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  • Robin Bernstein

    I'm on Chrome Version 122.0.6261.129 (Official Build) (arm64)  with Mac OS Sonoma

    I'm experiencing a similar issue as written above. However, I didn't get to the Log in part ... I have a window that is stuck and just says Launching Box Drive.
    I can log in fine on box.com but looks like box drive is not an option for me at them moment. 

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  • Raimundo Rocha Neto

    I am having the same issue here. How can I fix?

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  • SecretaryPharLap
    • Modifié

    I have this issue, is there a fix yet?

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