Box Status

Unable to Add User

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Vanessa Carbone

Hello, 

I am unable to add a user because the email is already used in a box account but not with an enterprise. I would like to use the same email address for the user and link it to our enterprise. 

Thank you, 

Vanessa

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  • Rona

    Hi Vanessa,

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. Let us know in this forum if you have additional questions. 

    Thanks for posting! 

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