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An unexpected error has occured

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Tschopp Andreas

Hello, i canot use Box sync anymore. I have this message :

An Unexpected error has occured

Would you like to send lorgs to Box ?

No / Yes

I have ma de yes an no but nothing... Impossible to sync my BOX.

Apple OS 12.7.1 - Box.app 2.37.142

Thanx to help !

Andreas

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3 commentaires

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  • Rona

    Hi Andreas, 

    Welcome to Box Community and glad to help!

    We recommend to manually reset your Box Drive: 

    1. Quit Box Drive if it is running.
    2. Open a Terminal window and run the appropriate command based on your macOS version and Box Drive version:
      macOS 11.x  and macOS 14.x with any version of Box Drive
      fileproviderctl domain remove -A com.box.desktop.boxfileprovider; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

      macOS 12.x and macOS 13.x with Box Drive version 2.35 and earlier
      /Applications/Box.app/Contents/MacOS/fpe/streem --remove-fpe-domain-and-archive-unsynced-content Box ; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

      macOS 12.x and macOS 13.x with Box Drive 2.36 and newer
      /Applications/Box.app/Contents/MacOS/fpe/streem --remove-fpe-domain-and-preserve-unsynced-content Box ; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

      This command will:

      • Archive all files that are not synced (not uploaded to Box) from ~/Library/CloudStorage/Box-Box and move it to a new folder at:
        • ~/Box-Box (Archive) (macOS 11.x)

          Note

          If you already have a "~/Box-Box (Archive)" folder from a previous manual reset, the folder will be named "~/Box-Box (Archive) 2", or if that name is already taken, "~/Box-Box (Archive) 3", and so on.

        • ~/Library/CloudStorage/Box-Box (<current day and time>) (macOS 12.x and newer)
      • Exclude from the above archive files that are “up-to-date” or synced on Box
      • Re-create the parent hierarchy of the archived files
    3. Restart Box Drive and follow the prompt to log back in.

    Hope it works! 

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  • Tschopp Andreas

    Heelo,

     

    thanks for response.

    Ihave made another Way but  (new accontount and Copy / passe prfercne) and it work.

    Andreas

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  • Dinayen Heredia Rodriguez 
    Hello everyone, Greetings!
I have the same problem, I can't access Box.
My computer is MacBook Pro, macOS Catalina 10.15.7

When I try to use Box I get this message:

An unexpected error has occurred.
I have applied Rona's recommendations, but it doesn't work, please help.

THANK YOU SO MUCH
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