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How to access backed up file in the cloud?

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Israel Lopes Da Cunha Neto

Hi, 

I was having sync issues and this morning decided to log out and log in to see if that would be fixed. When I logged out, a message popped out saying something about keeping files that "were not synced" or something like that. I just realized that the file that I was working on this morning is not updated. I lost everything that I did yesterday and this morning before logging out. I wonder if I can access this version that I was not synced. 

Israel 

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  • Rona

    Hi Israel,

    Welcome to Box Community and glad to help!

    Let me create a new case and a member of our team will be in touch, please keep an eye out.

    Thanks for posting!

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