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Unable to Access Box

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One of our users is unable to access Box web. She was receiving an error message "ERR_QUIC_PROTOCOL_ERROR". I suggested she try another browser and then she gained access to login page but was prompted to reset password. She said she did this and still cannot gain access to site. I checked and her access is still showing as Active.

Her Box Drive is also unreachable. She can see the folders but gets an error message when she tries to open anything.

She is a part-time employee so hasn't accessed the site for approx. 1-month.

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  • Rona

    Hi there, 

    Welcome to Box Community and glad to help!

    Let me create a new case and a member of our team will be in touch, please keep an eye out.

    Thanks for posting!

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