Box Status

Incorrect Size

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Alexandre Duparchy

Hi,

 

File count seems to be ok but folder size is overestimated. No more than 10 Mo stored but total box size estimated at 11.5 Gb. Could you update folder size to have the correct value please ?

thanks in advance

Alex

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  • Ann

    Hi Alex, 

    Welcome to Box Community!

    I have successfully run the script on the account and that should correct the incorrect size. 

    Let me know if you have questions and thanks for posting!

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  • Alexandre Duparchy
    • Modifié

    Hi,

     

    I'm sorry but it didn't work...

    "used storage" in admin console (account & billing) indicates 10 GB and storage graph indicates 11.4GB. But when I check the subdirectories of the box, I count only few files < 1 Mo each. Do you have another idea to solve this ? 

     

    Alex

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