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Merging Two Enterprise Box Accounts that use the same domain

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Casana Admin

Hello, we had an employee at our company create a free trial of a box account and then deactivate the account. We recently purchased box enterprise business for 10 users but when I try to add the users from the trial account it tells me "User belongs to another enterprise" even though the trial account had been deactivated. I tried going into the trial account and removing users but I would need to reactivate it and pay money to do so. Can someone open a ticket with support for me on this?

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  • Rona

    Hi Daniel, 

    Welcome to Box Community and glad to help!

    Let me create a new case and a member of our team will be in touch, please keep an eye out.

    Thanks for posting!

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  • Matt Bieber

    We have the same issue.  I think we had a Box account years ago that has been inactive and I just set up a new account today and it says our domain name is in use.

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