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Not receiving verification email

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Sarah Carruthers

Hi

We are trying to give access to an external party and they are not receiving the verification email when trying to set up their account. They have tried to sign up more than once and contacted their IT Provider to confirm that it is not being blocked and checked their junk.

Please can you advise?

Thanks

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Commentaires

1 commentaire

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  • Rona

    Hi Sarah,

    Welcome to Box Community and glad to assist! 

    Seems that you will need the help of Product Support regarding verification email. Let me create a new case and a member of our team will be in touch, please keep an eye out.

    Thanks for posting!

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