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All my files have disappeared

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Sarah Robertson 
I have just moved countries and all my BOX files on my enterprise account have disappeared. My email domain name changed and I believe this is causing the issue. 

I have not seen any helpful information on this site to resolve the issue, which is urgent as I can't effectively do my role without those files.

How do I speak to a customer representative about this?
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  • Rona

    Hi Sarah, 

    Welcome to Box Community and glad to assist!

    I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

    Thanks for posting!

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