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Confirmation email not received

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Matt Jones

I am helping a person get set up on BOX, but the confirmation email was never received or in SPAM/JUNK.  I hit "resend confirmation" several times, but still no confirmation email.  I did confirm that the email address is receiving other emails.

Not sure what to do next.

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  • Rona

    Hi Matt, 

    Welcome to Box Community and glad to assist!

    I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

    Thanks for posting!

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  • Kate Bard

    Hello - I am also having the same problem as above, can you help create a ticket for me?

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