Box Status

Error Message 'Unable to open folder'

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Tobiasz Druciarek

I am getting an error message 'unable to open folder' for many folders I have tried opening. After reinstaling Box it works normally for a short time but later stops (usually less than an hour), files also do not synchronize. Search window is not working. Please help.

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  • Ann

    Hi Tobiasz,

    Welcome to Box Community!

    I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email.

    Thanks for posting! 

    Best,
    Ann

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