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There is no "add user" option or button!

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Aleksandra

I just upgraded my account in order to have unlimited external collaborators, but the problem is I cannot add even a single user from my company as managed user (I have 3 seats, 2 empty at the time).
There is no button "add user" as described, there is no place to add the e-mail adress, nothing. 

We need this to work fast and now and I have no possibility even to activate this account properly to serve it purpose.

 

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  • Aleksandra

    As you can see, there is a side bar or drop-down menu covering all commands and buttons. I cannot remove or access the "add teammates" command, and it is not clickable. In the stage shown in the image, the whole screen looks frozen in any browser. 
    Thanks

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  • Ann

    Hi Aleksandra,

    Welcome to the Box Community!

    This would be something our Product Support team would like to investigate with you and may require specific account information. 

    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

    Kindly check your email for details and updates.

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