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Wrong "quota exceeded" message

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Box User

My box folder does not sync new files and I get a message that my quota is exceeded. In my account, it says that I've used all my box space (50gb). However my synced box folder is only 32gb. How can I fix this?

Thank you!

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  • Ann

    Hi,

    Welcome to Box Community!

    The data storage in your account has been cleared up and it should now display the correct storage space.

    Thank you for posting!

    Best,
    Ann

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