Box Status

Missing Files

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jvalencia

I seemed to have lost all my files yesterday. Box was working fine for me until I deleted, I thought, files inside a subfolder. When I tried to replace the files I deleted, I was greeted with an error message: "Oops! We can't seem to find the page you're looking for."

I checked the Recycle bin and the files are not there.Deleted files are supposed to be availabel for 30 days.

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  • Ann

    Hi, 

    Welcome to the Box Community!

    This would be something our Product Support team would like to investigate with you and may require specific account information. 

    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

    Kindly check your email for details and updates.

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