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.gif files not animating in the preview window

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Box User

I am sharing a .gif file and want it to animate for people that are previewing it in their browser, any idea why it isn't allowing them to preview?

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  • Box User

    Looks like the watermarking is disabling the animation, is there any way for it to play with a watermark?

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  • Rona

    Hi Tanner,

    Welcome to Box Community and glad to assist!

    I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

    Thanks for posting!

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