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User Cant Access Account

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Mark Garlington

I am an admin and a user that is trying to collaborate with us is not able to log in or reset their password.  They do not get an reset email so they can not open a ticket for customer support because it requires you to log in to submit a ticket.  Do you have an 800 number or phone for support?

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  • Rona

    Hi Mark,

    Welcome to Box Community and glad to assist!

    I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

    Thanks for posting! 

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