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S.O.S. Cannot open Google doc in Box

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Danielle

Cannot open Google doc. I've restarted, reset my internet (everything else works fine), and tried opening in both Chrome and Safari. I can't work without these files... Please help! 

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  • Rona

    Hi Danielle, 

    Welcome to Box Community and glad to help!

    I see that you're unable to open a google doc through Box. Can you confirm if there's an error message? If so, could you attach a screenshot for us to see? 

    We'd love to further assist! 

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