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Restoring a removed download link

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Johannes Schafbuch
Hi, I have received a download link via box for a digital product I bought (basically a PDF certificate). The link was only valid for 3 months. Although I opened the file on different devices for several times, I never actively saved it to a hard drive. Now the 3 months have passed, I can’t open that link any more and can’t find that file in the download folders of my devices. The vendor of this PDF file says he also deleted it after 3 months for data privacy reasons. Is there a possibility that you have a backup of the file and can re-activate the download link? Alternatively, can you tell me if the files I open from a box link are automatically saved to my device and where I could drive them? Thanks in advanced Johannes
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  • Rona
    • Modifié

    Hi Johannes, 

    Welcome to Box Community and happy to help!

    Once a shared link has expired, we can no longer restore it especially for deleted files. The sender/owner must recover the files and create a new link. 

    Thanks for posting!

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