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Box Sync Deleting Folders

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Shelby Bruun

I previously had box sync/drive. I removed it and deleted the folders from box off of my desktop. I would now like to sync with my Box account again, but when I try to do so, it starts deleting the folders and files out of box that I have deleted on my desktop. Is there a way for me to use sync again without it trying to turn my Box account into only what is on my device?

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  • Rona

    Hi Shelby,

    Welcome to Box Community and happy to assist! 

    Your Enterprise have a designated team that works with Box directly. Please get in touch with your internal helpdesk team for support. 

    Thanks for posting!

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