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Opening Google files in Box - You must sign in // getting locked out

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Colleen Cassingham

All of a sudden I started getting error message when trying to open Google docs or sheets via Box. It first asks me to sign into my Google account, and then when I do finally access the document, it stops loading and kicks me out after a few minutes. 

So far I've tried clearing my cache, and signing out and back in.

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  • Rona

    Hi Colleen,

    Welcome to Box Community and glad to assist!

    I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

    Thanks for posting!

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