Box Status

Confirmation e-mail not working

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Christopher Johnson

After creating a new user, no confirmation e-mail is being sent. 

Attempting to login as user to get the re-send e-mail option sends a link that does not open.  

Deleting and re-creating the user does not create/send an e-mail.

I have access to all e-mail logs: no e-mail from box.com hit our domain.

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  • Rona

    Hi Christopher,

    Welcome to Box Community and glad to assist!

    I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

    Thanks for posting!

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