Box Status

Need to Disable 2-Factor Authentication

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Casey Harrington

I'm reaching out on behalf of someone on my team that was locked out of their Box account (as of yesterday). In order for her to meet urgent deadlines, we need to disable the 2-factor authentication for her Box account as soon as possible, so she can regain access to our files.

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  • Rona

    Hi Casey,

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. Let us know in this forum if you need additional assistance. 

    We'd love to further assist! 

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