Upgraded but collaborator still gets error message about file size for upload

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Jeremy Pruzin

• 11 mars 2024 20:34

I upgraded my account over the weekend so that files up to 2GB can be uploaded. A collaborator, designated as an editor continues to receive an error message about the file being too large to upload still, how do we fix this?

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  Rona

  • 12 mars 2024 17:25

  Hi Jeremy,

  Welcome to Box Community and glad to assist!

  I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

  Thanks for posting!

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